Shipping policy

SHIPPING

1-2 business days

SHIPPING/TRACKING

When your order is finished with processing, you will receive a separate email with your tracking information.

Please allow 24-48 hours for the tracking link provided by the carrier to accurately update and generate the status of your package.

Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, TheLost will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

SHIPPING CARRIER DELAYS

Please keep in mind that we rely on the same tracking information provided to you by the carrier once a package leaves our facility. If you have a concern/issue regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further information. 

In the unfortunate event that your tracking information states your order was delivered and is lost/stolen, please email workforlostbylost@gmail.com for further assistance.

Please note that we are not required to replace your missing merchandise and it is up to the discretion of our customer support team to create a resolution per individual case.

 

• WE OFFER OVERNIGHT SHIPPING ( MUST BE BEFORE 4PM EST TO RECEIVE IT NEXT DAY )